Intent > Syntax
Building with AI. Documenting what works

I am Abhay Kapoor. Principal Engineer @ Dell | 20 Years in Enterprise Operations.

I started on the phones as a tech support agent. Managed transition queues. Led large-scale tool deployments like Salesforce. Today I use Process Mining to map the DNA of global support operations.

My focus now is understanding how AI changes the way work is designed, managed, and scaled — and building things to prove it.

Most people talk about AI. I build with it.

The Abhay Perspective is where I document the builds — what worked, what broke, and what practitioners can actually use. Frameworks, post-mortems, and honest takes. Not polished thought leadership.

If you’ve been handed an AI mandate with no clear playbook, or you want to start building with AI but don’t know where to begin — this is the space for you.

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