About Me
I wanted to be an engineer since I was twelve.
Not the kind who fixes things with their hands — the kind who builds with code. That path never opened up the way I planned. A combination of circumstances in my early years meant engineering college was not in the cards, and neither was a traditional college experience. I figured it out another way — working full time, studying through distance learning, building as I went.
My first real job was in a call centre. Then another. Then Dell on 4th December 2006 — as a tech support agent taking calls for US consumers.
That was 19 years ago.
Since then I have moved from agent to team manager to program manager to senior program manager rolling out Salesforce across APJ to where I am today — a Principal Quality Engineer using Process Mining to map how global support operations actually work versus how they are supposed to work.
I never got to be the engineer I imagined at twelve.
Until now.
AI changed the equation. For the first time, the ability to build real tools, real systems, real workflows does not require a CS degree or a decade of coding practice. It requires clear thinking, domain knowledge, and the willingness to actually try.
I have twenty years of the first two. I am working on the third.
That is what The Abhay Perspective is. A practitioner’s logbook. Honest about what works, what breaks, and what I am still figuring out. Written for everyone who was told — directly or indirectly — that building was not for them.
It is for them. It always was.
Principal Quality Engineer @ Dell Technologies Process Mining | AI Workflow Automation | No-Code Development
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(Disclaimer: All views expressed here are my own and do not reflect those of my employer.)
The Abhay Perspective 