“Intent > Syntax“
The Operations Leader’s Guide to the AI Economy

I am Abhay Kapoor. Principal Engineer @ Dell | 20 Years in Ops Strategy

I help Ops Managers transition from ‘Managing People’ to ‘Orchestrating Intelligence’—without learning to code.”

For the last 20 years, I have been in the trenches of Global Support Operations for Fortune 500 tech giants. I have built processes, managed crises, and seen every wave of automation from basic Macros to RPA bots.

Now, we are facing the biggest shift in corporate history: Artificial Intelligence.

Most people treat AI as a toy—using it to write emails or generate images.

I treat AI as infrastructure.

The Mission:

The Abhay Perspective is not a tech news blog. It is a playbook for Operations Leaders, Managers, and Professionals who want to survive the transition to the AI Economy.

I decode:

– Agentic Workflows: Moving beyond “chatbots” to autonomous systems.

– Operational Resilience: How to build AI systems that don’t break when a button moves.

– Career Strategy: How to pivot from “Managing People” to “Orchestrating Intelligence.”

I write for the builders, the fixers, and the leaders who keep the lights on.

Views are personal.

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